Returns & Returns

Would you like to return an item? No problem - here you can easily submit your cancellation online and find all the important information about returning it.

✅ Condition

Inspection of the parts is permitted. Use, installation, or damage may result in a reduction in value.

🕐 Period

Cancellation within 14 days of receiving the goods.

📦 Return shipping

The return shipping costs are covered by the buyer.

Not sure whether the item really doesn’t fit?

Feel free to send us a quick message before cancelling your order. Especially with bicycle parts, sometimes all that’s missing is a suitable adapter, bushing or small component - for example with shocks, wheelsets, freehubs or axle standards. We can often find a suitable solution together.

Please then use the following form so that we can clearly assign your cancellation to your order.

Your details

Please enter your email and order number. The merchant uses this data for manual matching.

Name Order number * Required field. Please enter the order number as shown in your confirmation. Email * Your confirmation will be sent to this address. Company

Our Privacy Policy applies.

This is how you return your item

1. Explain the online cancellation policy

Please use the form above first. After submitting it, you will receive a confirmation by email. This allows us to clearly match your cancellation to your order and process the return more quickly.

2. Pack the parcel securely

Please package the goods carefully so they are not damaged during return transport.

Please include a note with the package so that we can clearly identify the return, for example:

Your name
Order number

Without clear identification, processing your return may be delayed.

3. Return at your own expense

Please independently create a shipping label with a shipping provider of your choice and send the goods to the following address:

RAAAD.de Bikeshop GmbH
Otto-Hahn-Str. 7
97080 Würzburg
Deutschland

Please be sure to keep the proof of shipment until the return has been fully processed.

Recommendation for customers from Germany:

→ DHL Paketlabel erstellen
→ Hermes Paketlabel erstellen

Note for international customers:

DHL or Hermes labels usually only work within Germany. Please simply commission a shipping provider of your choice. The important thing is that the shipment arrives safely at our premises.

4. Refund

Once we have received and inspected your return, we will usually refund the amount within up to 5 business days.

The refund will be made using the same payment method you used for the order.

Legal information
You can find all the details in our complete cancellation policy:
For the full cancellation policy

Questions about returns or compatibility? Feel free to contact us.