How can we help you?

Yes, you can pick up your order from us in Würzburg.

Important: Please order and pay for the goods online through our shop in advance. As soon as your order is ready for pickup, you can collect it from us.

You can find all the information about pickup and a video showing how to get there on our pickup page.

No, unfortunately, spontaneous on-site purchases are not possible.

We are not a traditional bicycle shop with a sales floor, but a business optimized for online retail and fast shipping.

Please order the desired items online through our shop in advance. After your order has been successfully placed and paid for, you are very welcome to collect the goods from us in Würzburg.

No, unfortunately, cash payment on site is not possible.

We do not have a cash register or change on site. Therefore, please place and pay for your order online through our shop in advance, for example with PayPal, a credit card, or another available payment method.

The order can only be prepared for pickup after successful online payment.

No, unfortunately, that isn't possible. We don't have a traditional showroom and, for organizational and insurance reasons, cannot allow customers into our warehouse.

However, you can order and pay for the item you want online as usual. We will then prepare the order, and you can collect it from us in Würzburg.

If you don't like the item when you collect it, simply let us know straight away. We will take it back immediately and refund the purchase price.

You can also return collected items as usual under your right of withdrawal - either by shipping them back or, by prior appointment, returning them in person.

No, we do not offer on-site repairs, assembly, or workshop services.

We sell bicycle parts and bicycles online. Unfortunately, installation, advice directly on the bicycle, or on-site repairs are not possible.

Bicycles are generally handed over in the box because they are prepared for shipping. We do not assemble bicycles on-site.

If the box does not fit in your car, we will be happy to help you unpack it. You can leave the box with us - we will dispose of it for you.

Please come to the specified address, ring our doorbell, and tell us the name under which the order was placed.

We will collect your prepared order and bring it directly to the door downstairs.

Please understand that, unfortunately, we cannot allow customers into our warehouse or building. This is due to insurance reasons, and the building also houses other companies.

You can find all the information about getting here on our pickup page.

Yes, absolutely.

Companies within Germany can place orders through our online shop as usual. Please enter the correct billing details, including the company name, directly at checkout.

Unfortunately, we cannot offer an additional B2B discount. Our prices are already calculated very tightly and are based on clearance stock, surplus inventory, and larger batches of goods.

Yes, for companies within the EU, an intra-Community supply without German VAT is possible under certain conditions.

Unfortunately, this currently cannot be processed automatically through the webshop.

Before placing your order, please send us an email to info@raaad.de with the following information:

• requested items
• billing address
• delivery address
• valid VAT ID

We will check the information and then issue you an invoice without German VAT. Payment is then made by bank transfer.

No, unfortunately, subsequent invoice changes are not possible.

If you are an EU-based business and would like to place an order without German VAT, please be sure to contact us by email before placing your order.

We cannot subsequently change completed orders to tax-free intra-Community supplies.

No, unfortunately, direct shipping to Switzerland is currently not possible.

You can only place orders for delivery to an address within Germany or within the EU countries we deliver to.

No, unfortunately, we currently cannot offer a VAT refund for exports to Switzerland.

Even if you export the goods to Switzerland yourself, we are currently unable to issue a subsequent refund of the German VAT.

EU B2B orders without German VAT are manually processed by us via invoice.

In this case, payment is made by bank transfer. The order will be shipped once payment has been received.

First, please check your spam or promotions folder.

If you cannot find an order confirmation there either, in most cases the order was not completed successfully. The payment process is often canceled or not completed by the payment provider (e.g., PayPal).

If no order was created, we will of course not charge you.

Please simply place the order again. Once the order has been completed successfully, you will automatically receive an order confirmation by email.

Yes. You can modify your order yourself up to 30 minutes after placing it.

The “Edit order” button “Edit order” can be found in your order confirmation email.

There you can:

• Add products
• Remove products
• Change the delivery address
• Cancel the order

After the 30-minute period has elapsed, no further changes are possible because the order is automatically forwarded to our warehouse for processing.

Yes. You can cancel your order yourself up to 30 minutes after placing it.

To do so, open the order confirmation email and click the “Edit order” button.

After the 30-minute period has elapsed, cancellation is unfortunately no longer possible because the order has already been forwarded to our warehouse.

Yes. Up to 30 minutes after placing your order, you can add additional items or remove items you have already ordered.

To do this, open the order confirmation email and click the “Edit order” button.

After the 30 minutes have elapsed, unfortunately it is no longer possible to change the order.

You can change your delivery address yourself up to 30 minutes after placing your order.

To do this, open the order confirmation email and click the “Edit order” button.

There, you can adjust the delivery address directly.

After the 30 minutes have elapsed, address changes are no longer possible because the order has already been handed over to our warehouse.

We specifically purchase larger lots, excess inventory, clearance stock, and OEM goods from manufacturers, wholesalers, and distributors.

This allows us to offer many high-quality bicycle components and bikes at significantly lower prices than traditional specialist retailers - without compromising on quality or functionality.

Our focus is not on a huge standard range, but on great deals: When we can purchase a product at a really good price, we pass this advantage directly on to you.

That is why our range changes more frequently than that of traditional full-range retailers - but in return, you will often find very attractive prices on branded products.

Yes. Everything you can order from our shop is generally in stock at our location in Würzburg and ready to ship immediately.

As a rule, we do not sell products that first have to be ordered from the manufacturer or wholesaler.

If an item is exceptionally subject to different conditions, this will be explicitly stated on the product page.

No, unfortunately, we do not offer individual special orders or procurement services.

Our business model specializes in purchasing larger lots and excess inventory at very good prices. That is how we create the great deals in our shop.

Sourcing individual items specifically for customers would unfortunately not make economic sense for either you or us. Please understand.

You can find everything currently available directly in our shop.

No, generally not.

Everything we have available that can be sold individually is listed directly in our online shop.

If you can’t find an item in the shop, unfortunately it’s currently unavailable and we can’t source it specifically for you either.

This allows us to work efficiently, keep our inventory up to date, and continue offering you great prices.

Your invoice will be created automatically as soon as your order has been shipped.

You will receive it digitally by email together with the shipping confirmation. The subject line is, for example:

“Shipping confirmation & invoice | RAAAD.com #29934”

In this email, you will find the “Download invoice” button. When you click it, the invoice will be downloaded directly.

Please also check your spam or promotions folder if you cannot find the email.

No, the invoice is not included with the package in paper form.

You will receive the invoice digitally by email and can download, save, or print it yourself if needed.

This helps us avoid unnecessary paper waste.

Yes, you will also receive an invoice when picking up your order in Würzburg.

The invoice will be sent to you digitally by email and can be downloaded via the “Download invoice” button.

We do not provide a paper invoice when you pick up your order.

No, once the order has been shipped and the invoice has been issued, unfortunately we can no longer change the invoice afterward.

Therefore, please make sure during checkout that your billing details are correct.

During checkout, you can enter a separate billing address that differs from the shipping address. This is particularly important if the invoice should be issued to a company.

Yes, you can have your invoice issued to a company.

To do so, please enter a separate billing address at checkout and provide the company name and all required billing details correctly.

Important: The billing address must be entered correctly when placing the order. Once the order has been shipped and the invoice has been created, unfortunately we can no longer change the invoice.

Yes, VAT is shown on our invoices.

For orders within Germany, we generally charge 19% German VAT. For orders to other EU countries, different EU VAT rates may apply depending on the delivery country. These are calculated automatically at checkout and shown accordingly on the invoice.

For bicycles, the frame number is also generally noted on the invoice.

We are very sorry about this. In this case, please contact us directly by email as soon as possible.

Please send the following information to info@raaad.de:

• your order number
• a brief description of the problem
• clear photos of the item
• for damage during transport, additional photos of the packaging

We will review the case as quickly as possible and get back to you with the next steps.

In the meantime, please do not use or install the item further so that we can properly assess its condition.

Please first check whether the manufacturer offers direct warranty processing or its own complaints form for your product.

Especially for technical bicycle components such as shocks, suspension forks, brakes, wheelsets, or drivetrain components, handling the matter directly through the manufacturer is often the fastest option.

If the item has to be sent to us first and then forwarded to the manufacturer, processing usually takes longer. In addition, with direct handling through the manufacturer, you can discuss questions, inspection, repair, replacement, or possible alternative products directly with them.

If you cannot make any further progress or the manufacturer refers you to us, we will of course be happy to help.

In that case, please send us your order number, a brief description of the problem, and meaningful photos or videos to info@raaad.de.

Many manufacturers offer direct warranty processing for end customers. In many cases, this is significantly faster than having the item sent to us first and then forwarded to the manufacturer.

The manufacturer or an authorized service partner can inspect, repair, or replace the item directly. Any questions, potential spare parts, replacement products, or alternative solutions can also be clarified directly with the manufacturer.

Of course, we won't leave you on your own. If there are any problems with the manufacturer's warranty process or you don't know whom to contact, please feel free to get in touch with us at any time.

Not every type of damage is automatically covered by a warranty or qualifies as a complaint.

The following, for example, are generally not covered:

• normal signs of use
• wear and tear
• assembly errors
• damage caused by falls or accidents
• damage caused by improper use
• damage caused by insufficient tire pressure, overloading, or improper installation
• damage that occurred after delivery

For example: A dent in a rim caused by a hard impact or by driving with insufficient tire pressure is normally not covered by the warranty.

The manufacturer's applicable warranty terms always apply. If you're unsure, feel free to send us pictures and a brief description - we'll take a look at the case.

To help us review your complaint quickly, please email the following information to info@raaad.de:

• your order number
• a brief description of the problem
• meaningful photos or videos
• photos of the packaging in the case of transport damage
• the item's serial number, if available
• a brief note on how long the item has already been used

The more precise the information, the faster we can assess the case and help you.

You can easily declare your cancellation online using our cancellation form.

Please first use our returns and cancellation page for this. There you will find all important information about returning items, the online form, and a short video about the return process.

After submitting the form, you will receive confirmation by email. This allows us to clearly assign your return to your order and process it more quickly.

Please also include a note with your name and order number in your return shipment.

You can cancel your order within 14 days of receiving the goods.

The period begins on the day the goods were delivered to you.

Please understand that, as a rule, we can no longer accept returns after the 14-day period has expired. We offer our products at very tightly calculated prices and must therefore comply with the statutory cancellation period.

If our online form indicates that the period has expired, but you believe this is an error, please send us a brief message. We will be happy to review the case again.

The costs of return shipping are covered by the buyer.

Please independently create a shipping label with a carrier of your choice and send the goods back to us securely packaged.

We know that free returns would be convenient. Unfortunately, this is not feasible with our very tightly calculated prices. Thank you for your understanding.

Please send your return to the following address:

RAAAD.de Bikeshop GmbH
Otto-Hahn-Str. 7
97080 Würzburg
Germany

Please include a note with your name and order number in the package. Without clear identification, processing your return may be delayed.

Please keep the proof of postage until the return has been fully processed.

Yes, of course you may unpack and inspect the item.

However, please handle the goods as you would in a bicycle shop. Inspection is permitted - but use, installation, or a test ride is something else.

Examples:

• Unpacking and looking at an item is fine.
• Checking the dimensions or carefully holding it up for comparison is fine.
• Installing a wheel, setting up tubeless, or riding it is no longer merely an inspection.
• Installing a shock absorber, fork, or another part and then returning it is likewise no longer merely an inspection.

If use, installation, damage, or missing accessories results in a loss of value, an appropriate reduction in value may be deducted from the refund.

If an item is returned with signs of use, installation marks, damage, or missing accessories, we will inspect the condition of the goods.

If the item can no longer be sold as new as a result, we must deduct a reasonable reduction in value from the refund.

Please understand: Many of our items are new, clearance, or workshop stock offered at very good prices. If a part is returned installed, used, or damaged, we can no longer sell it through our regular channels.

As soon as your return has arrived and been inspected, we generally issue the refund within up to 5 business days.

The refund will be issued using the same payment method you used for the order.

Please note: If the item shows signs of use, installation marks, damage, or missing accessories, the inspection may take a little longer.

Feel free to send us a quick message before returning the item.

Especially with bicycle parts, sometimes all that is missing is a suitable adapter, bushing, freehub body, axle, or another small part. We can often find a suitable solution together.

This applies, for example, to shock absorbers, wheelsets, freehub bodies, axle standards, brakes, or drivetrain components.

If you still wish to return the item, you can then use the cancellation form as usual.

RAAAD.com is a specialized bike shop based in Würzburg. We are a small team of cycling and technology enthusiasts focused on high-quality bike parts, wheels, suspension systems, drivetrain components, brakes, and bikes.

Our idea is simple: We purchase larger professional goods lots, OEM products, and inventory from the cycling industry and pass the price advantages directly on to our customers.

As a result, you will often find genuine branded products at significantly lower prices than in traditional retail - without compromising on performance, safety, or transparency.

What matters to us: honest product descriptions, fast delivery from our own warehouse, real support availability, and a shop made by riders for riders.

Yes, we purchase larger professional lots of bicycle products - exclusively from commercial suppliers such as manufacturers, distributors, wholesalers, or specialist bicycle retailers.

We cannot purchase from private individuals, individual used parts, or small mixed boxes of leftover stock.

We are primarily interested in larger quantities of original branded products, such as wheelsets, suspension forks, shock absorbers, brakes, drivetrain components, tires, cockpit components, bikes, frames, or e-bike components.

You can find more information and the appropriate contact address on our supplier page.

Yes. Our products are generally new, genuine goods from manufacturers or authorized distributors.

You receive genuine branded goods with the statutory warranty and, where provided by the manufacturer, the full manufacturer's warranty.

If an item exceptionally has special condition characteristics, such as being B-stock, showing storage marks, having damaged outer packaging, or having a different scope of delivery, this is always clearly stated in the product title and description.

Workshop packaging means that the item is new and unused, but is not delivered in standard retail packaging.

Many manufacturers supply bicycle parts to workshops or bicycle manufacturers in larger bulk packages. Therefore, not every individual part has its own retail box.

The product itself is genuine manufacturer merchandise - only the packaging is simpler or plain. We of course package the goods securely for shipping.

You can find out more on our page about workshop packaging.

Yes.

For delivery to a DHL Packstation or DHL branch, please enter the desired Packstation or branch as the street address.

Your personal postal number must be entered in the “Additional address details” field.

Unfortunately, delivery to Packstations or DHL branches is not possible without a postal number.

We ship bicycle parts exclusively with DHL.

Depending on the size and weight, they are shipped as a DHL Paket or DHL Kleinpaket. A DHL Kleinpaket has no disadvantages for you and is simply used for more efficient delivery of small items.

We ship bicycles and very large orders with DHL Freight.

For DHL shipments, we use DHL’s branch routing by default.

If a package cannot be delivered, it is often automatically redirected to a nearby DHL branch. You can conveniently pick it up there.

Please check DHL’s notifications and shipment tracking.

If you grant DHL permission to leave a shipment at a designated location, the risk of delivery to the agreed drop-off location passes to you.

If a shipment is lost after delivery at the drop-off location, we will of course support you in clarifying the matter with DHL.

However, if DHL rejects liability due to the permission you granted, we unfortunately cannot cover the resulting damage.

Therefore, please only grant permission to leave a shipment if the drop-off location is secure.

We ship bicycles within Germany via DHL Freight.

In most cases, DHL Freight will send you an email allowing you to select a suitable delivery date.

Please therefore watch for emails from the carrier. In individual cases, DHL Freight may also contact you by phone if there are any questions.

Germany:
• €5.90 shipping fee
• free for orders of €200 or more

Austria:
• €7.90 shipping fee

European Union:
• €14.90 shipping fee

Bicycles are shipped within Germany via DHL Freight. The shipping fee for this is €99.

Within Germany, the delivery time for bicycle parts is generally 1–3 business days.

Orders received by 1 p.m. on business days are generally shipped on the same business day.

Orders to Austria usually take 2–5 business days, while deliveries to the rest of the European Union generally take 2–6 business days.

Bicycles and very large orders are shipped by DHL Freight. The delivery time is usually very short here as well, but may vary slightly depending on the region.

You can also find the estimated delivery time on each product page.

In our shop, you can pay using the following payment methods:

• PayPal
• Credit card
• Klarna
• Bank transfer

Depending on your device and checkout, express payment methods such as Apple Pay, Google Pay, or Shop Pay may also be available.

All available payment methods are displayed directly at checkout.

Yes, depending on availability, PayPal Pay Later and PayPal Installments are available.

To use one of these options, select PayPal as your payment method at checkout. The exact options and eligibility check are then handled directly by PayPal.

On many product pages, you will also find a “Learn more” link below the price in the PayPal notice. There, you can view more information and see possible installment plans.

Please note: The decision as to whether PayPal Installments or Pay Later is available is made directly by PayPal and cannot be influenced by us.

If you select bank transfer as your payment method, you will automatically receive an email with our bank details after placing your order.

Please then transfer the amount to the specified account.

Important: Your order will not be shipped until we have received and allocated the payment.

Please copy the payee and payment details from the email as accurately as possible. If any details differ, the bank or we may take longer to allocate the payment.

We can only ship orders paid by bank transfer once the payment has been received and clearly matched to the order.

Depending on the bank, a transfer may take some time. If the recipient, payment reference, or other details differ, matching the payment may take longer.

If you have already made the transfer and your order has not yet been shipped, you are welcome to email us proof of payment. This will help us review the transaction more quickly.

No, unfortunately, cash payment on site is not possible.

We do not have a cash register or change on site. Therefore, please always order and pay for your goods online in advance through our shop.

The order can only be prepared for shipping or pickup after successful payment.

No, unfortunately we currently do not offer JobRad, company bike leasing, or leasing through other providers.

Please use one of the payment methods offered at checkout.

If PayPal Pay Later or “Pay Later” is available to you, you can select this option directly through PayPal at checkout.

No, unfortunately we can only offer the payment methods displayed to you at checkout.

Other payment methods, individual financing, leasing options, or cash payment on-site are unfortunately not possible.